Privacy policy

1. Scope of this policy

This policy applies to the kahrobot.com website, user accounts, courses, educational services, and the contact and support forms associated with the platform.

It does not apply to independent websites and services operated by third parties, even if they are accessed through links on Kahrobot.

2. Data we may collect

Account and contact data

• Name and email address.
• Username and encrypted login credentials.
• Country, language and any profile details you provide.
• Messages, inquiries and support requests.

Learning and usage information

• The courses the user is enrolled in.
• Progress and the lessons accessed.
• Results of quizzes, assignments and projects.
• Certificates and course completions.
• Comments, ratings and other content submitted by the user.

Purchase data

We may receive information related to an order, such as the buyer's name and email, the transaction ID, the course purchased, the amount and currency, and the payment or refund status.

Technical data

• IP address, device type, browser and operating system.
• Pages visited on the website and the time of the visit.
• Cookies, technical logs and error diagnostics data.

Mailing list data

When you sign up through the site's forms (such as the free guide or the waitlists), we store your first name if you give it, your email address, and the dates you subscribed and confirmed, in the mailing system inside our website, and we send emails through our hosting provider's mail server. We use this data to send what you asked for, plus lessons, tips and news about our courses, and we may measure email opens and link clicks to improve our content. You can unsubscribe at any time from the link at the bottom of every email, or email us at support@kahrobot.com to delete your data.

3. Payment data (Stripe and Paddle)

Payments are processed by Stripe, or by Paddle when it is offered on the checkout page. Kahrobot does not store your full card number or its security code.

Stripe processes card payments on behalf of Kahrobot LLC and handles payment data in accordance with Stripe's privacy policy.

Paddle acts as the registered seller and collector for transactions made through it, and handles payment and billing data in accordance with its privacy notice.

The payment company may share with us the information needed to confirm your order, give you access to the course, provide support and process refunds.

4. How we use data

We may use data for the following purposes:

• Creating, managing and securing accounts.
• Fulfilling orders and enrolling students in courses.
• Saving student progress and issuing certificates.
• Providing support and answering inquiries.
• Improving content, the user experience and website performance.
• Preventing fraud, piracy and account sharing.
• Sending necessary notifications about the account, course or transaction.
• Sending marketing messages with your consent, with the option to unsubscribe at any time.
• Complying with legal and accounting requirements and protecting the rights of the platform and its users.

5. Legal basis for processing

We process data when it is necessary to provide the service you requested, to comply with a legal obligation, based on your consent, or for legitimate operational interests such as protecting and improving the platform and preventing misuse, while respecting your rights and privacy.

6. Sharing data

We do not sell your personal data. We may share the minimum necessary with:

• Stripe and Paddle, to process payments, invoices and refunds and to prevent fraud.
• Hosting, technical infrastructure and backup providers.
• Learning management, email and customer service systems.
• Analytics, security and third-party sign-in services, where used.
• Advisers or competent authorities when required by law or to protect rights.

Service providers are bound to use the data only for the purposes assigned to them and in line with applicable confidentiality and protection obligations.

7. Cookies

The website uses necessary cookies for signing in, keeping your session, running the cart and checkout, and securing the platform.

We may also use optional cookies for analytics, performance or marketing when enabled. You can manage cookies in your browser settings or through the consent tool available on the website, but disabling necessary cookies may affect some features.

We use Microsoft Clarity to understand how the website is used and to improve it, through visit statistics, click maps and recordings of how pages are browsed (such as scrolling and clicks), with anything you type in form fields masked. This data is also subject to theMicrosoft Privacy Statement.

We also use the Google tag (Google Ads) to measure the results of our ads on Google: it sets cookies that show whether your visit or purchase came from an ad. When you complete a purchase, we send Google a hashed (scrambled) copy of your email address, which Google matches with its own data to measure ad results more accurately; we do not send the email address itself. For visitors from Europe, the United Kingdom and Switzerland, advertising cookies stay off by default.

You'll find the details in the Google Privacy Policy, and you can turn off personalized ads in My Ad Center on Google.

8. International data transfers

Data may be processed or hosted in different countries because we use global hosting, payment and technology services. When this happens, we take reasonable steps to handle the data in line with the applicable safeguards and legal requirements.

9. Data retention

We keep data for as long as needed to provide the service, manage accounts and orders, meet legal and accounting requirements, resolve disputes and prevent fraud.

Once it is no longer needed, we may delete the data or anonymize it, unless we are required by law to keep it.

10. Data protection

We use reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure or loss. However, no method of storage or transmission over the internet can be guaranteed to be 100% secure.

Users are also responsible for choosing a strong password and keeping their login details confidential.

11. Your rights

Depending on the laws that apply to you, you may have the right to:

• Ask what data we hold about you.
• Correct or update inaccurate data.
• Request deletion of data where the law allows it.
• Object to or restrict certain types of processing.
• Withdraw your consent to marketing messages.
• Request a copy of your data where available.

We may ask you to verify your identity before acting on a request, and we may keep some information where required by law or to protect transactions and rights.

12. Children's privacy

If a user is under the legal age in their country, the platform must be used with the consent and supervision of a parent or guardian. We do not knowingly collect data from a minor without the consent required by law.

A parent or guardian can contact us if they believe a minor has provided their data without proper permission.

13. External links

Courses may include links to external platforms and tools. We recommend reviewing each service's privacy policy before creating an account or providing information to it.

14. Updates to this policy

We may update this policy when the platform's services, the tools we use, or legal requirements change. The updated version will be published on this page with the date of the last update.

See also: Terms and conditions and Refund policy.